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"Real People doing REAL Work driving REAL Results"
It's only GOOD Customer Service to credit back NSF charges when it's an out of the ordinary occurrence for a "GOOD Customer". Far too often NSF charges get reversed because it is difficult or perhaps even impossible to explain why or how a charge occurred to an irrational, illogical customer. It seems the only way to make the customer happy is to say, "Yes". The Bank loses income and a week later it happens again. There is an alternative. Give your front line employees the specialized training and tools to Engage your Customers, make them happy, and say NO to NSF concessions, all at the same time!
We used to do business with a number of different companies but we have found because of the Alexander Group's creativity and the quality and how successful these incentive awards and incentive programs have been, that we've consolidated our business... exclusively with the Alexander Group.
The advantage you gain with the Alexander Group is that you have the ability to sit down with somebody who understands what the (incentive) program needs to include.
Before working with the Alexander Group and applying their methods and incentives to engage our employees, we experienced 30 - 45 injuries per year requiring medical treatment. NOW we see from 6-8 in a year and we expect to achieve five or less injuries in our next year!